We have a 30-day return policy, so you have 30 days to request
a return after receiving your item.
To be eligible for a return, your item must be in the same condition
as when you received it, meaning it must be unworn or unused, with
tags and in its original packaging. You must also have your receipt or
proof of purchase.
To initiate a return, you can contact us via the contact form on
our website.
If your return is accepted, we will send you instructions on
how and where to send your package. Items sent to us without a return request will not be accepted.
For all questions regarding returns, you can always contact us via
the contact form on our website.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if
the item is defective, damaged, or if you received the wrong item.
This will allow us to assess and resolve the issue.
Exceptions/Non-returnable items
Certain product types, such as perishable
items (e.g., food, flowers or plants), specialty items
(e.g., custom orders or personalized products), and personal care
products (e.g., beauty products), are non-returnable. We also
do not accept returns for hazardous materials, flammable liquids
or gases. Please contact us if you have any questions or concerns
about a specific product.
Exchanges
The quickest way to get the product you want is to return the
product you own and make a separate purchase of the new product once
the return is accepted.
14-Day Withdrawal Period in the European Union
Notwithstanding the above, if the product is shipped to the European
Union, you have the right to cancel or return your order within 14
days for any reason and without giving any reason. As mentioned above,
your product must be in the same condition as when it arrived, i.e.,
unworn or unused, with tags and in its original packaging. You must
also have the receipt or proof of purchase.
Refunds
After receiving and inspecting your return, we will inform you and
let you know whether your refund request has been approved. If your
request is approved, the refund will be automatically credited to
your original payment method within 20 business days. Please note
that it may take some time for your bank or credit card company to
process and send the refund.
If more than 25 business days have passed since we approved your
return, please contact us using the contact form on our website.
